Deposits & Booking Policy

• All appointments require a deposit to secure your slot. No deposit = no booking.

• Deposits are non-refundable under any circumstances.

• For hair extension maintenance appointments, the deposit applies to all bookings, regardless of size or service.

• Deposits can be transferred to another date/time if you give at least 48 hours notice before your appointment.

• Cancellations or changes made less than 48 hours before your appointment will result in your deposit being retained.

Cancellations & No-Shows

We kindly ask you to respect our time, as we do yours:

• If you cancel within 48 hours, a fee of 50% of the appointment cost will be charged.

• If you cancel within 5 hours, 100% of the fee will be due.

• No-shows or failure to get in contact will result in 100% of the service fee being charged.

• Payment will be taken from the card held securely on the booking system.

• An outstanding balance message will be sent, and no future appointments can be made without full upfront payment.

Hair-Up & Styling Appointments

• For any hair-up or styling services, please send inspiration pictures either before or directly after booking.

• This helps us allocate enough time to tailor your appointment to your needs.

Appointment Reminders

• You’ll receive automatic reminders via email or text before your appointment.

• Please check the details are correct and get in touch if anything needs changing within the allowed timeframe.

Final Note

These policies are in place to protect both your time and ours.
We truly appreciate your understanding, respect, and continued support by it helps us deliver the high-quality, 1-to-1 service our clients love and deserve.

If you have any questions about these terms, please don’t hesitate to reach out before booking.